Shipping Policy

Do you ship worldwide & how much does shipping cost?

Yes, we ship worldwide! We offer FREE Worldwide Shipping on all orders. No hidden fees or sales tax—we want your shopping experience to be smooth and hassle-free.

For Non-US Customers: Please note that customs policies and import duties for international orders may vary depending on your country. We recommend reaching out to your local customs office for any information about potential customs fees, as these are beyond our control.

What are your shipping and processing times?

Standard Shipping Times

  • Domestic (United States): 5 - 15 business days
  • Canada: 7 - 16 business days
  • Australia: 8 - 14 business days
  • United Kingdom & Europe: 2 - 15 business days
  • Latin America: 15 - 30 business days
  • Other Countries: 15 - 30 business days

Processing Times

It takes 3-6 business days to process your order before it ships out. Orders are not processed or shipped on weekends.

For US Customers: Please be aware that postal delays related to ongoing backlogs can still occur. If you experience a delay, please check your tracking link or contact us for assistance. We’ll work to resolve any issues as quickly as possible.

Cutoff time 22:00 Eastern Standard Time (Toronto)

Order processing time 1-2 days (Mon-Fri)

Delivery time 4-8 days (Mon-Fri)

We use the following shipping parties:

-PostNL

-BPost

-UPS

-Fedex

 

Where can I find my tracking number?

Once your order has shipped, you’ll receive an email with your tracking number. If you don't receive it or the tracking link isn't working, don’t worry—just contact us at support@proactioncure.com, and we’ll be happy to help!

Unexpected Delays

Sometimes, factors beyond our control—like customs delays or holidays—can affect shipping times. If your package takes longer than expected to arrive, please reach out to us, and we'll do our best to resolve the situation.

If you have any further questions about our shipping practices or need help, please feel free to contact us at support@proactioncure.com.

Address: 244 Victoria St, Toronto, ON M5B 1V8 Canada

E-mail: support@proactioncure.com

Contact form: Get in touch

Phone number: +14168721213

Customer Service: Monday to Friday from 8 a.m. to 5 p.m.